Privacy Policy

INTRODUCTION:

This Privacy Policy sets out how Ceridwen Hazelchild design collects, uses and shares your personal information when you visit or make a purchase from www.ceridwenhazelchild.co.uk (the “site”).

We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.

Ceridwen Hazelchild, trading as Ceridwen Hazelchild Design, is the data controller and she is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

 

PERSONAL INFORMATION:

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “device information.”

We collect device information using the following technologies:

    - “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “log files” track actions occurring on the site, and collect data including your ip address, browser type, internet service provider, referring/exit pages, and date/time stamps.

    - “web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, or the email associated with your PayPal account), email address, and phone number. We refer to this information as “order information”.

When we talk about “personal information” in this privacy policy, we are talking both about device information and order information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the order information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this order information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

We also gather device information to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.

We may process the following categories of personal data about you:

  • Communication data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • User data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
  • Technical data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  • Marketing data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use customer data, user data, technical data and marketing data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us use your personal information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your personal information here:  https://www.shopify.com/legal/privacy

We also use google analytics to help us understand how our customers use the site--you can read more about how google uses your personal information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of google analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the network advertising initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

    Facebook - https://www.facebook.com/settings/?tab=ads

    Google - https://www.google.com/settings/ads/anonymous

    Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the digital advertising alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our site’s data collection and use practices when we see a do not track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

SOCIAL MEDIA

We love contacting with our customers on social media. If you interact with us on social media, you are consenting and allowing us to interact with you.

We are really lucky to regularly get tagged in photographs of your Ceridwen Hazelchild design purchases - by tagging us, you are consenting that these images may be used royalty free without limitation, however we will always seek permission before reposting.

 

THIRD PARTY SERVICES

We will not disclose any of your information to any third parties, except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

If you’ve purchased from us through Etsy or NotOnTheHighStreet, please refer to their privacy policies.

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

 

Sales

PayPal

Etsy

NotOnTheHighstreet

 

Social Media

Instagram

Facebook

Twitter

Pinterest

 

Marketing & Website Handling

Shopify

Mailchimp

Google Analytics

 

CONTACT US

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK Supervisory Authority for Data Protection issues (www.ico.org.uk). Please contact us first if there are any issues, and we’ll try to rectify them.

E-mail: design@ceridwenhazelchild.co.uk

Postal address: 3, Bristol, BS5 8FP, United Kingdom

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