Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, such as products from our “Seconds Sale” and “Sample Sale”.

 

Additional non-returnable items:

- Gift cards

- Downloadable software products

 

To complete your return, we require a receipt or proof of purchase.

Please contact us via email before posting the item, so that we know to expect it. design@ceridwenhazelchild.co.uk

 

There are certain situations where only partial refunds are granted: (if applicable)

-  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If we have notified you that your refund has been processed and you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at design@ceridwenhazelchild.co.uk

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Items from our “Seconds Sale” and “ Sample Sale” may not be refunded.

 

Faulty or Damaged Items

We make every effort to ensure your products are perfectly made and packaged safely. If your order is faulty or has been damaged on its way to you, please get in touch so we can address this issue. design@ceridwenhazelchild.co.uk

 

Gifts

We can only offer refunds via the payment method that the order was originally paid for with. If the item was marked as a gift when purchased and shipped directly to you, I can only provide refunds in response to requests by the original purchaser, via the original payment method. You will need to contact the individual who placed the order before a refund can be processed. Once the returned item is received in line with the above return specifications, a refund will be issued to the original purchaser.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

Please email us before returning your order so that we know to expect the package and can tell you the return delivery address. design@ceridwenhazelchild.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Always obtain a Proof of Postage receipt when you ship your package. You will need this you make a claim in case your parcel goes missing in the post.

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